First off your site is joomla 1.6 15 yrs out of date !!!
Do you have access to the server cpanel?
How are you paying the subscription, you can probably cancel there?
Sorry for the late answer. Wow... 15 years out of date?? That's unbelievable.
The issue is that we have almost no information regarding the technically stuff. I just looked up the Website to IP and seems like we deployed the websites via IONOS.
I m not experienced with joomla, but I think I will need access to the webserver to "jump" into the cpanel.
Thus, I think the next step would be to get access to the webserver hosted by IONOS.
Thanks for your answer, helped me to come one step closer to regaining access.
Statistics: Posted by kelek — Tue Oct 15, 2024 7:59 pm