Hoping for some guidance or willing to pay someone to assist if anyone is experienced.
I am no expert, I know enough to setup a site and do some basic troubleshooting, enough to run a site for the last 10 years but I have hit an issue now that neither my web host nor myself can resolve.
Joomla Version: 3.10.12
PHP Version 7.2
Host: Host Gator (hatchling/shared)
Everything was fine with my site, it runs a small ecommerce system and has been operational since 2013. Other than adding new articles and managing users I ahve not installed any new modules or messed with the site other than to update components for years.
I have done no updates in the last month and I last logged into the back end of my site on Saturday. On Sunday morning I attempted to access the admin page and it just tries to load for about 5 minutes then returns a 503 error. Front end is working fine.
I have had a family friend who knows PHP and some web site stuff have a look and it seems when accessing the admin page the process in the /Administrator index.php stalls at:
// Instantiate the application.
$app = JFactory::getApplication('administrator');
I am looking to update the site at some stage so just trying to keep it running. The webhost hasn't updated anything and the PHP is still 7.4 so I am at a complete loss as to what is happening and how to progress. I have full FTP access using WinSCP to the servers directory and also cpanel access. The webhost did say there appears to be some PHP errors and also confirmed the issue is the line above.
Any suggestions on where I can start?
I am no expert, I know enough to setup a site and do some basic troubleshooting, enough to run a site for the last 10 years but I have hit an issue now that neither my web host nor myself can resolve.
Joomla Version: 3.10.12
PHP Version 7.2
Host: Host Gator (hatchling/shared)
Everything was fine with my site, it runs a small ecommerce system and has been operational since 2013. Other than adding new articles and managing users I ahve not installed any new modules or messed with the site other than to update components for years.
I have done no updates in the last month and I last logged into the back end of my site on Saturday. On Sunday morning I attempted to access the admin page and it just tries to load for about 5 minutes then returns a 503 error. Front end is working fine.
I have had a family friend who knows PHP and some web site stuff have a look and it seems when accessing the admin page the process in the /Administrator index.php stalls at:
// Instantiate the application.
$app = JFactory::getApplication('administrator');
I am looking to update the site at some stage so just trying to keep it running. The webhost hasn't updated anything and the PHP is still 7.4 so I am at a complete loss as to what is happening and how to progress. I have full FTP access using WinSCP to the servers directory and also cpanel access. The webhost did say there appears to be some PHP errors and also confirmed the issue is the line above.
Any suggestions on where I can start?
Statistics: Posted by jestermgee3 — Sun Aug 11, 2024 11:30 pm